An ongoing partnership
What happens after
you become a client?
Have you ever felt you weren’t receiving the support you expected? Let’s talk about what good ongoing service means to you.
Clear expectations from the start
Support that fits how you prefer to stay informed
Feeling disconnected can come from infrequent contact, unclear review arrangements or different communication preferences.
During onboarding, we agree together
- Your priorities and what you expect from our partnership
- How you prefer to communicate and when to review your plan
- Your service category, what it includes and any applicable eligibility requirements
We revisit these preferences as your needs change.
Your client service guide
Standard, Enhanced & Preferred
Compare the scope of support, insights and benefits in each category.
| Service | Standard | Enhanced | Preferred |
|---|---|---|---|
| Ongoing support | |||
| Policy servicing | ✓ | ✓ | ✓ |
| Annual financial review | ✓ | ✓ | ✓ |
| Market commentary updates | Not included | ✓ | ✓ |
| Regular investment updates | Not included | ✓ | ✓ |
| Digital milestone planner | Not included | ✓ | ✓ |
| Access to professional partners | Not included | ✓ | ✓ |
| CliftonStrengths assessment | Not included | Not included | ✓ |
| Access to private wealth suite | Not included | Not included | ✓ |
| Insights | |||
| Quarterly eNewsletter | ✓ | ✓ | ✓ |
| Regular text touchpoints | Not included | ✓ | ✓ |
| F.O.R.M. series webinars | Not included | ✓ | ✓ |
| Client benefits | |||
| Wellnex membership | Not included | ✓ | ✓ |
| Festive gifts | Not included | Not included | ✓ |
| Experiential events | Not included | Not included | ✓ |
This guide follows the categories in my client programme. We confirm current availability, eligibility, any applicable costs and your review arrangements during onboarding. Access to partner services and benefits is subject to their terms.
Let’s discuss the support you prefer
Tell me what has worked for you, what has been missing and what you would like from our partnership.
Discuss client servicesBack to my approach